Live Arrival & 3-Day Guarantee Policy **

At Reef Management, we take great care in selecting, packing, and shipping our corals to help ensure they arrive healthy and in excellent condition. Because we are shipping live animals, we require customers to follow the procedures below in order to qualify for our guarantees.

3-Day Coral Guarantee

To activate our 3-Day Coral Guarantee, you must contact us within 1 hour of the carrier-recorded delivery time by emailing reefmanagementllc@gmail.com with:

1. Clear photos of the corals still sealed in their original Reef Management shipping bags

2. Corals shown floating in your aquarium or sump for temperature acclimation

- This ensures box was not left out in elements and you are home to receive delivery. Once these requirements are met, the coral will be covered under our 3-Day Guarantee. If a covered coral does not survive during the 3-day guarantee period, please contact us promptly with clear photos of the coral. Approved 3-Day Guarantee claims will receive store credit for the value of the affected coral, which may be applied toward a future Reef Management order. Shipping charges are not included in the credit.

Dead on Arrival (DOA)

Although DOAs are very rare, we understand that issues can occasionally occur when shipping live coral. If a coral arrives deceased, you must notify Reef Management within 2 hours of the carrier-recorded delivery time.

To submit a DOA claim: Email reefmanagementllc@gmail.com:

1. Clear, well-lit photos of the affected coral

2. Photos must be taken under white/neutral lighting — no blue or actinic-only photos

3. The coral must be clearly visible so we can evaluate its condition

Approved DOA claims submitted within the 2-hour window will receive a refund for the purchase price of the affected coral. Shipping charges are not refundable.After the initial 2-hour DOA period, qualifying corals will fall under our 3-Day Coral Guarantee, provided the 1-hour activation requirements above were completed.

Important Terms

Failure to provide the required photographs or to contact Reef Management within the stated timeframes may result in the claim being denied.

Reef Management reserves the right to review and deny any DOA or guarantee claim when the procedures outlined above have not been followed, when the submitted information is insufficient to verify the claim, or when circumstances reasonably indicate that the loss was not covered by this policy.

Our goal is to provide our customers with healthy, high-quality coral and a fair resolution in the rare event that something goes wrong during shipping.

** Refunds and credits can be denied at Reef Management, LLC. discretion.